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Privacy Center

Before You Start

If you want to exercise your privacy rights, or have any other concerns, questions, or complaints regarding privacy, please submit your question or request here.

In order to ensure that your question or request can be solved in a timely manner, please select the most suitable question category and provide us with related information. We strongly advise that you to read the FAQs first as you may be able to find the answer to your question without having to wait for a response.

Please understand that our privacy team will only respond to privacy-related questions. For general customer support inquiries relating to product-related purchase, delivery, payment or return issues, please contact us by emailing services@prettygarden.com .

Questions related to exercising data rights

Learn how to exercise your data rights through the privacy settings and tools provided by PrettyGarden.

Right to Access (or Data Portability)

Access your personal data provided to PrettyGarden or obtain a copy of this data.
1: How do I access the basic information in my PrettyGarden account?
If you want to access your basic personal information, e.g. profile picture, nickname, style preference and size, please log in to your PrettyGarden account and select [My Account] .
2: How do I access or download the data I provided to PrettyGarden ?
PrettyGarden fully protects your privacy and absolutely respects your rights regarding your personal data.
If you want to download your personal data, you can contact us by emailing services@prettygarden.com for a copy of your data.

Right to Rectification

Rectify the personal data you provided to PrettyGarden.
1: How do I modify the basic information on my PrettyGarden account?
If you want to modify your basic personal information on your PrettyGarden account, e.g. profile picture, nickname, style preference and size, please log in to your PrettyGarden account and select [My Account].
2: How do I update my email address?
We regret to inform you that we cannot change your registered email address associated with your PrettyGarden account in order to ensure your account safety.
(1) If you have not made any purchases from PrettyGarden yet, we recommend creating a new PrettyGarden account.
(2) If you have unpaid orders or wallet balances in your PrettyGarden account, we recommend you keep this account until all isssues are resolved. Then you can sign up for a new account.

Right to Erasure (or to be Forgotten)

Delete the personal data you provided to PrettyGarden.
1: How do I delete the data I provided to PrettyGarden ?
PrettyGarden fully protects your privacy and absolutely respects your rights regarding your personal data.
If you want to delete your payment information on your PrettyGarden account, e.g. bank card info, please by emailing services@prettygarden.com .
If you want to delete other data you provided to PrettyGarden , you can contact us by emailing services@prettygarden.com .

Unsubscribe from marketing emails

Reject marketing emails from PrettyGarden.
PrettyGarden fully protects your privacy and absolutely respects your rights regarding your personal data.
You can unsibscribe from marketing emails by clicking on the "unsubscribe" button at the bottom of each email.
Also, you can contact us by emailing services@prettygarden.com for further assistance.

Delete or Cancel PrettyGarden Account

Delete your PrettyGarden account, or solve the problems encountered when deleting your account. All data related to the account will be deleted once the account is deleted.
If you want to delete your PrettyGarden account,Please contact us by emailing services@prettygarden.com.

Other Questions Related to Data Rights

If you encounter any problems in exercising your data rights, please contact us by emailing services@prettygarden.com with your questions,we will address your request as soon as possible.

Questions or Suggestions on Privacy Issues

Ask questions or submit suggestions related to privacy
If you want to ask privacy-related questions about our products or services and/or have any suggestions on our privacy protection practices, please contact us by emailing services@prettygarden.com with your questions,we will address your request as soon as possible.

Complaints and Reports on Privacy Issues

File a complaint about the problem you encountered
If you want to complain or report issues related to privacy protection, such as the violations of the collection and use of data, other privacy vulnerabilities in our products or services, potential data leakage incident, etc.
Please contact us by emailing services@prettygarden.com with your questions,we will address your request as soon as possible.

Please note: Should the question categories listed above not address your privacy-related concerns, or if you have encountered difficulties in submitting your request(s), you can also contact us by emailing services@prettygarden.com .
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